Ethical fairness in financial services complaint handling

Ethical Virtue in Services Organizations of Iran

Background: Ethical organizational culture is a subset of the broader organizational culture that incorporates shared ethical values among the employees of an organization and is maintained through formal and informal organizational systems, thereby creating and maintaining ethical organizational culture. And strengthening it is important for organizations. The purpose of this study was to inve...

Patient expectations of fair complaint handling in hospitals: empirical data

BACKGROUND A common finding in several studies is patients' dissatisfaction with complaint handling in health care. The reasons why are for the greater part unknown. The key to an answer may be found in a better understanding of patients' expectations. We investigated patients' expectations of complaint handling in hospitals. METHODS Subjects were patients who had lodged a complaint at the co...

'Handling a complaint after a patient has moved'.

Ethical Fading and Biased Assessments of Fairness

How Complaint Handling Procedures Influence Consumer Decisions to Shop Online?

When online shopping increases, the number of risks and complaints associated with online transactions will also rise. The importance of maintaining and improving Business-To-Consumer (B2C) e-business competitiveness by adequately addressing consumers’ complaints has been acknowledged. Yet the issue of how the complaint handling procedures are used to influence consumers’ decisions to shop onli...